Social Media Manager

Role Purpose

Assist in the management of the digital face of ‘Gladful’ by executing and managing the company's Social Media strategy to increase brand awareness, improve marketing efforts, and increase sales.

Roles and Responsibilities

• Assists in crafting digital marketing strategies to ensure all social media activities align with Gladful’s overarching strategic objectives and brand goals.
• Manages the day-to-day operations of all social media channels, including Instagram, LinkedIn, Facebook and YouTube, adapting content formats to suit each platform’s specific audience.
• Develops high-impact social media content by staying ahead of the latest trends, viral moments, and market best practices.
• Generates, edits, publishes, and shares engaging content including text, photos, graphics, and video/reels across all digital platforms.
• Implements community engagement campaigns to foster loyalty among existing customers and followers while consistently elevating the customer experience.
• Communicates directly with followers, ensuring prompt responses to queries and active monitoring of customer reviews and mentions.
• Curates and manages a pipeline of influencers, coordinating with them to produce high-quality content that aligns with the brand’s monthly themes.
• Liaises with performance marketing agencies and creative vendors to ensure the seamless execution of integrated social media campaigns.
• Creates and maintains dashboards that provide regular performance insights, actionable recommendations, and new growth opportunities.
• Collaborates with industry professionals and key opinion leaders via social media to build brand salience and drive organic traction
• Performs any other duties as requested by the reporting manager to support the brand’s growth.

Required Experience, Skills and Qualifications

• A graduation with a relevant degree is mandatory (MBA preferred)
• 1-2 years of work experience in managing social media for a D2C, FMCG, or Lifestyle brand
• Hands-on experience in Content Management
• Proficiency in Canva, CapCut/VN, or Adobe Creative Suite is highly preferred
• Out of the Box Thinker
• Excellent Communication Skills
• Analytical and Multitasking Skills
• Problem-Solving Attitude
• Proficient in English and Microsoft Office
• Agile and Quick Learner