About the role

Account Manager

Job Summary:

The Account Manager at Boxy will be the primary point of contact for our most significant clients, ensuring their operational efficiency and satisfaction through tailored logistics solutions. This role requires a strategic thinker with a proven track record in client relationship management, problem-solving, and driving growth within key accounts. You'll be the champion for our top-tier merchants, making sure Boxy delivers on its promise of cost-effective, reliable, and user-friendly logistics.

Key Responsibilities:

Build and maintain strong, long-lasting relationships with key stakeholders at our large merchant accounts, fostering trust and understanding their evolving needs.
Identify opportunities to expand Boxy's services within existing large accounts, understanding their business objectives and aligning our solutions to drive their growth and profitability.
Act as the escalation point for any complex issues or challenges faced by large merchants, ensuring swift and effective resolution in collaboration with internal teams (Tech, Ops, Finance).
Proactively monitor the performance of large merchant accounts, analyze data to identify trends, and provide insights to both the merchant and internal Boxy teams for continuous improvement.
Oversee contract renewals, negotiations, and ensure adherence to service level agreements (SLAs) for large accounts.
Gather detailed feedback from large merchants regarding our platform and services, relaying this information to the product and operations teams to drive continuous improvement and feature development.
Stay informed about market trends, competitor activities, and the specific needs of large e-commerce businesses to anticipate challenges and opportunities.
Provide regular, comprehensive reports on the status, performance, and strategic initiatives for each assigned large merchant account.

Requirements:

1 year of experience in a client-facing, coordination, operations, customer support, or sales support role (fresh graduates are welcome to apply).
Experience in logistics, e-commerce, or SaaS is preferred but not required.
CRM knowledge is a plus but not required.
Strong Excel skills for tracking, reporting, and basic analysis are required.
Strong communication skills in Arabic and English (written and spoken).
Good task management and organizational skills with the ability to handle multiple priorities.
Patient, detail-oriented, and professional in communication and conduct.
Professional appearance and strong interpersonal skills.
Ability to work independently and collaborate with cross-functional teams.
Basic problem-solving skills and willingness to learn.

Preferred Qualifications:

Prior experience in a logistics or e-commerce setting.
Proven ability to enhance customer satisfaction and drive account growth.
Experience with data analytics tools or project management software.
Understanding of the logistics industry trends specific to the Middle Eastern market.

Benefits:

Competitive salary with performance-based bonuses.
Comprehensive health insurance coverage.
Flexible working arrangements including remote work options.
Continuous professional development and training opportunities.
A collaborative work environment with a focus on innovation and improvement.
Opportunity to make a significant impact in the logistics sector in Iraq.