About the role

Program Manager – Operations (Center of Excellence)

Job Summary:

Join Ambak, a fast-growing mortgage-tech company, as a Program Manager – Operations (COE) where you will drive cross-functional process excellence and enhance operational efficiency across key business functions. This role is pivotal in identifying gaps and implementing scalable solutions that have a significant impact on our operational initiatives.

Key Responsibilities:

Manage end-to-end program delivery across Fulfillment, Credit, Disbursal, and Partner Operations.
Identify process inefficiencies and design SOPs and workflows to enhance turnaround time (TAT) and quality.
Collaborate with Product and Tech teams to drive automation and digitization efforts.
Own and track OKRs, KPIs, and performance metrics to ensure alignment with business goals.
Lead process improvement initiatives and pilot programs, scaling successful solutions throughout the organization.
Act as the single point of contact (SPOC) for Operations COE initiatives across teams.
Ensure proper documentation, training, and handover of new processes to relevant stakeholders.

Requirements:

2–4 years of experience in Operations Excellence, Consulting, Program Management or Business Transformation.
Strong analytical and problem-solving skills with a data-driven mindset.
Experience in process mapping, SOP creation, and operational tools (e.g., Jira, Notion).
Ability to work collaboratively with multiple stakeholders and drive execution effectively.
Excellent communication skills coupled with a strong sense of ownership.

Preferred Qualifications:

Experience in the fintech, lending, or Banking, Financial Services, and Insurance (BFSI) sectors.
Proven track record of leading cross-functional initiatives in a dynamic environment.
Familiarity with performance management frameworks and metrics.

Benefits:

Opportunity to work directly with Founders and senior leadership, shaping the strategic direction of the company.
High ownership role with the potential for direct impact on business outcomes.
Fast-paced, execution-driven work environment conducive to professional growth.
Comprehensive benefits package including health insurance and financial wellness programs.
Flexible work hours and potential for hybrid work arrangements.