18103 Field Service Manager

 

Job Title: Field Service Manager

Job Purpose:

The Field Service Manager is responsible for overseeing field service operations related to steam turbine maintenance and repairs. This role involves managing a team of technical field service advisors, turbine mechanics and third party contractors, coordinating overhaul projects and ensuring quality standards are met while maintaining a safe working environment. The manager will also be involved in client communication and strategic planning to drive the success and growth.

Role & Responsibilities:

Responsible for legal and regulatory compliance with obtaining necessary licenses and permits to operate in different states. Ensures compliance with HSE and industry-specific regulations and standards.

Recruits, train and manage skilled and experienced technical field advisers, turbine mechanics and support staff.

Leads and provides guidance, mentorship and support to field service personnel

Provides comprehensive training on steam turbine operation, maintenance, repair, safety protocols and customer service.

Ensures Supply Chain Management Processes and Procedures are in place and followed to meet demands of operations.

Ensures adequate inventory management to minimize quality of service.

Develops and implements robust health, safety and environmental protocols, and procedures to ensure the well-being of team members and compliance with regulations.

Ensure proper personal protective equipment (PPE) and enforce safety measures at all job sites.

Implement quality control measures for disassembly, reassembly and FME

Plans, coordinates, schedules, service projects and adheres to timelines and budgets.

Primary point of contact for field service activities and maintains a strong relationship with clients to understand their needs and expectations.

Delivers and maximizes solutions for high quality service for customer satisfaction.

Prepare regular daily and final reports on field service activities, including project status, performance metrics, and customer feedback.

Maintains accurate documentation of field service activities, including work orders, service reports and equipment manuals.

COMPETENCIES/ SKILLS

Sales & Strategic Orientation

Experience with Union and Non-Union Crews

Ability to troubleshoot Turbines.

Knowledge of turbine Maintenance, repair and overhauls.

Class A contractor license holder or meets criteria of licensing.

Manage Stakeholders, cross-functional teams

Cognitive Agility and Decision Making

Leadership & Team Development

Agile and Driving Change

KNOWLEDGE REQUIRED:

Knowledge of Industrial Product portfolio especially in rotating equipment/Power Plant domain (preferably Steam Turbine)

Knowledge of Business & Sales Process and methods

Knowledge of Business / industry trends,

emerging market trends, Customer behavior/ expectations, competitor overview.

Proficiency in MS Office, analytical tools,

Techno-commercial understanding of Sales portfolio

Knowledge of Spanish language is an advantage

Experience Required:

Minimum 10 years in direct Field Service

Compensation:

K Dollar + performance incentive that will be 10 to 15%