Key Account Manager

Client Relationship Manager

Job Summary:

The Client Relationship Manager at PLabs Ventures will play a critical role in ensuring client satisfaction and retention across various digital marketing services. As a proactive and strategic partner, you will manage a diverse portfolio of accounts, collaborate with cross-functional teams, and drive client success—helping them achieve their marketing goals through effective digital strategies.

Key Responsibilities:

• Manage a portfolio of accounts, ensuring client satisfaction and long-term retention.
• Coordinate with clients to understand their plans for campaigns across media channels such as META and Google.
• Obtain budget approvals from clients for all marketing activities and initiatives.
• Develop and present performance marketing content calendars to clients’ social media teams.
• Collaborate with SEO clients on tasks, updates, and campaign alignment.
• Create pitch decks to upsell and cross-sell services to existing clients, contributing to revenue growth.
• Monitor and report on client deliverables, KPIs, and campaign performance, providing actionable insights.

Requirements:

• Bachelor's degree in Marketing or a related field; MBA preferred.
• Minimum 2 years of experience in client servicing, with a demonstrated track record in digital marketing.
• Proven understanding of SEO and paid media marketing essentials.
• Excellent communication skills—both written and verbal, with the ability to build rapport with clients.
• Strong interpersonal skills and a knack for teamwork, enabling collaboration across functions.
• Ability to manage multiple projects and client accounts efficiently.
• Proficiency in digital media technologies and marketing tools.

Preferred Qualifications:

• 1 year of experience specifically in digital marketing roles.
• Experience working with marketing analytics and reporting tools.
• Demonstrated ability to analyze client performance and create strategies for improvement.
• Familiarity with creative production processes and vendor coordination.
• Passion for continuous learning, especially in evolving digital marketing trends.

Benefits:

• Competitive salary ranging from ₹4,60,000.00 - ₹6,00,000.00 per year.
• Pro-remote working environment with flexible scheduling options.
• Strong emphasis on work-life balance with supportive team structures.
• Professional development opportunities to enhance your marketing skills.
• Collaborative work culture focused on growth and innovation.
• Engagement with a diverse client portfolio across various industries.
• Opportunity to work with industry veterans and learn daily in a dynamic environment.