Growth Manager - Transportation

About the Role

ONDC’s Transport vertical is transforming urban mobility across India. With 81% of India’s metro ticketing capacity already live on ONDC, spanning nine major Metro Rail Corporations, and bus ticketing enabled across 21 cities, we are scaling rapidly. We are looking for a highly motivated, outcome-driven Growth/Account Manager to accelerate this journey.

If you thrive on solving complex problems, collaborating with diverse stakeholders, and driving growth at scale, this role is for you.

Key Responsibilities

• Supply Onboarding: Work with Transport departments of state and union territories across India, and central ministries to digitise and onboard the Transit ticketing (Metro, Intracity Bus, Intercity Bus, Trains) on ONDC.
• Network Growth: Responsible for owning and driving transport category growth - (orders per day) on the network
• Buyer Apps Expansion: Identifying, engaging, and bringing onboard buyer apps for Transport.
• Building & Owning Relationships: Liaise with transport network participants, and other key stakeholders supporting the transport categories & use cases on the network
• Stakeholder Collaboration: Collaborate with internal teams, including onboarding, engineering, products, and operations, as well as external stakeholders, to ensure the business objectives are met
• Program/Project Management: Be a resourceful, go-getting multitasker, supporting initiatives across Transport. Track KPIs, performance metrics, and drive continuous improvements across Transport flows.
• Operations Management: Resolve day-to-day operational challenges by coordinating with cross-functional stakeholders and ensuring the timely closure of issues.

Ideal Candidate

• Proven experience in transport category management, preferably in metro or bus ticketing.
• Passionate about digital commerce, technology, and building solutions at scale
• Strong understanding of India’s transport market landscape, market dynamics, and emerging tech.
• Self-starter with the ability to own targets, manage ambiguity, and drive outcomes independently.
• A tech- and data-first problem solver
• Good communication and interpersonal skills, with the ability to negotiate and build relationships.

Basic Qualifications

• Bachelor’s degree in any discipline.
• 3-5 years of experience in the transport category (flexible for exceptional candidates).
• Demonstrated success in business development, partner acquisition, or program management roles

Preferred Qualifications

• Familiarity with Automated Fare Collection (AFC) systems across metro and bus ecosystems.
• Strong understanding of the digital commerce ecosystem and its application to transport.
• Direct experience in the Metro or Bus domain, with proven ability to navigate operational and stakeholder complexities.
• Ability to articulate ONDC’s vision and mission to government departments, network participants, and industry stakeholders.
• Highly self-motivated, with strong time management, prioritization, and organizational discipline.