About the role

The Role in One Sentence

Wego is expanding from a travel search engine into a full Online Travel Agency (OTA) that sells, tickets, and services flights directly. You will own the Flights domain end-to-end —building automated systems to solve complex post-booking failures, refunds, schedule changes, and financial reconciliations at scale.

The Hard Non-Negotiable

Must have Direct Flights OTA Experience: You must have worked at a business that sells and tickets flights (e.g., booking, ticketing, refunds, exchanges).
Who this is NOT for: Generalist PMs, marketplace PMs, or PMs whose travel experience is strictly limited to metasearch, aggregation, or affiliate funnels .

The Core Mission: Solve the "Last 1%" of Flight Complexity

Currently, handling flight cancellations, involuntary re-routings, complex fare rules, and refunds requires deep manual human intervention. Your job is to build systems—and leverage modern technology/AI—to make these workflows Zero-Touch (fully automated) without incurring financial losses or Agency Debit Memos (ADMs).

Key Challenges You Will Solve:

Zero-Touch Servicing: Build instant, accurate, self-service refunds and flight exchanges that handle full end-to-end processing and financial reconciliation.
Single Source of Truth: Create a unified booking store that tracks a trip’s full lifecycle and handles discrepancies when GDSs, airlines, and internal systems disagree.
Financial Alignment: Bridge product decisions with Finance Ops—untangling markups, payment fees, penalties, and continuous reprice optimization.

What You Need to Know (Domain Expertise)

You need to be fluent in real-world flight distribution mechanics without guidance:

PNRs vs. Tickets (and why they diverge)
Fare Rules & Fare Families (FBC logic, voluntary vs. involuntary cancellations)
Distribution Systems: GDS, EDIFACT, NDC, and LCC direct connects
Financial Mechanics: Refunds vs. exchanges, chargebacks, and Agency Debit Memos (ADMs)

Who You Are

Experience: 5+ years in Product Management with direct ownership of a customer-facing Flights OTA product across multiple touchpoints (e.g., shopping + booking + post-booking).
Mindset: Comfortable handling high-stakes accuracy (where a 10% error rate results in major financial losses), resolving ambiguous data, and designing operational workflows.
Leadership: Able to influence cross-functional squads (Engineering, Data Science, Supply, Finance Ops, Support) without direct authority.

Summary Breakdown

Dimension	Details
Role Type	Individual Contributor (High Leverage)
Domain	Flights OTA (Shopping, Booking, & Post-Booking Servicing)
Key Metric Focus	Conversion, cost-to-serve, retention, traffic quality, provider performance
Primary Goal	Automate complex post-booking operations & unify financial reconciliation

Senior Product Manager - Flights OTA