About the role

Senior Cluster Manager

Job Summary:

The Senior Cluster Manager plays a pivotal role in overseeing multiple outlets within a designated region. This position is essential for driving sales, ensuring operational excellence, and fostering a high-performance culture across outlets to deliver outstanding customer experiences.

Key Responsibilities:

Lead and manage a cluster of outlets, setting strategic goals to achieve targets.
Implement and monitor operational standards to ensure compliance with company policies and enhance customer satisfaction.
Develop and mentor area managers and outlet teams, promoting professional growth and ensuring adherence to training guidelines.
Analyze sales performance metrics and develop actionable insights to optimize profitability and operational efficiency.
Conduct regular store visits to evaluate compliance, operational effectiveness, and provide feedback for continuous improvement.
Collaborate with marketing teams to execute promotional strategies that drive traffic and increase market share.
Manage budgets, forecast financials, and report on cluster performance to senior management consistently.

Requirements:

Minimum 8 years of experience in the QSR or hospitality industry, with at least 1 year as a Cluster or Area Manager.
Demonstrated ability to manage sales targets of ₹2 crore or more per month.
Strong leadership skills with experience in managing large teams and driving performance outcomes.
Proficient in data analysis and performance metrics to inform decision-making.
Excellent communication and interpersonal skills with a customer-centric mindset.
Ability to work in a fast-paced environment and adapt to changing business needs effectively.
Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.

Preferred Qualifications:

Experience in developing and executing operational strategies in a franchise environment.
Familiarity with the latest QSR industry trends and customer preferences.
Hands-on experience with financial analytics and budgeting processes.
Proven record of successful team-building and conflict resolution.
Certifications in Restaurant Management or Hospitality Management greatly valued.

Benefits:

Competitive salary and performance bonuses for achieving sales targets.
Health insurance
Opportunities for career advancement and professional development.
Employee discounts and perks within our outlets
Flexible working hours
Comprehensive training programs to enhance managerial skills.
A vibrant workplace culture that values diversity and inclusion.