GM - IT Infrastructure

Job Title

General Manager – IT Infrastructure

Reporting To:

CEO

Location:

Kolkata (or as applicable)

Job Description:

The GM – IT Infrastructure will own, stabilize, and future-proof the entire IT backbone of the organization. This role ensures 24×7 uptime, data security, regulatory compliance, and scalability across diagnostic labs, collection centres, radiology units, and corporate offices—while enabling business growth, digital adoption, and patient trust.

Key Responsibilities

1. IT Infrastructure & Operations

• End-to-end ownership of data centres, servers, networks, storage, endpoints, and cloud infrastructure.
• Ensure high availability of LIS, HIS, RIS, PACS, ERP, billing, and reporting systems.
• Manage uptime SLAs across labs, hospitals, collection centres, and diagnostic hubs.
• Drive capacity planning and infrastructure scalability aligned with business expansion.

2. Network, Systems & Cloud

• Design and manage LAN/WAN/MPLS/VPN/Wi-Fi across multiple locations.
• Oversee on-prem + cloud/hybrid environments (AWS/Azure/GCP as applicable).
• Ensure secure integration between diagnostic machines, middleware, and core systems.
• Lead system upgrades, refresh cycles, and technology standardization.

3. Information Security & Compliance

• Own IT security, cybersecurity posture, and risk mitigation.
• Implement and monitor ISO 27001, HIPAA-like controls, data privacy, and healthcare compliance.
• Lead DR (Disaster Recovery) and BCP (Business Continuity Planning) with regular drills.
• Manage audits, vulnerability assessments, and incident response.

4. Vendor & Partner Management

• Manage OEMs, ISPs, system integrators, cloud partners, and cybersecurity vendors.
• Drive commercial negotiations, renewals, and cost optimization.
• Ensure vendors meet SLAs and quality benchmarks.

5. Team Leadership & Governance

• Lead and mentor infra, network, system admin, and IT operations teams.
• Build SOPs, escalation matrices, and governance frameworks.
• Drive a culture of operational discipline, documentation, and accountability.

Education

• BE / BTech / MCA (Computer Science, IT, Electronics)
• MBA or ITIL / PMP / CISSP certifications preferred

Experience

• 12–18 years of experience in IT Infrastructure & Operations
• Minimum 5–7 years in a senior leadership role
• Experience managing multi-location, mission-critical IT setups

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