Sr. Key Account Manager

Senior Key Account Manager (Sr. KAM) - BFSI

Job Summary:

We are seeking a seasoned Senior Key Account Manager (Sr. KAM) to lead and develop our strategic enterprise accounts within the BFSI ecosystem in Gurgaon. This pivotal role focuses on not just acquiring customers, but nurturing and expanding long-term relationships to drive revenue growth and success in the digital transformation journey.

Key Responsibilities:

• Own and manage a portfolio of strategic BFSI accounts, ensuring high customer satisfaction and retention.
• Drive revenue growth through upselling, cross-selling, and account expansion initiatives.
• Build and maintain strong relationships with CXOs and key decision-makers across client organizations.
• Develop and execute account growth strategies to maximize revenue and customer lifetime value.
• Act as the primary point of contact for customers, ensuring timely resolution of business and operational concerns.
• Collaborate closely with Sales, Customer Success, Product, and Implementation teams to deliver seamless customer experiences.
• Monitor account health, customer adoption, and business outcomes to proactively address risks and identify growth opportunities.
• Conduct regular business reviews with customers and present value-driven insights.
• Maintain accurate account forecasts, pipeline updates, and CRM hygiene.

Requirements:

• 8–10 years of experience in Enterprise Sales and Key Account Management within B2B SaaS or BFSI.
• Proven track record in hardcore enterprise sales with a history of acquiring and growing large enterprise accounts.
• Strong experience managing strategic accounts with consistent revenue growth, renewals, and customer retention.
• Prior experience with digital onboarding, identity verification, fraud prevention, or fintech solutions is highly preferred.
• Excellent stakeholder management, negotiation, and relationship-building skills.
• Strong business acumen with a consultative and solution-oriented sales approach.
• Ability to collaborate effectively across cross-functional teams in a fast-paced environment.

Preferred Qualifications:

• Experience working with competitors within the BFSI sector.
• Proficiency in identifying and capitalizing on market trends and customer needs.
• Advanced knowledge of CRM and account management software.
• Strong analytical skills for effective problem-solving and strategic planning.

Benefits:

• Work at the forefront of digital transformation in the BFSI ecosystem.
• Opportunity to manage and grow strategic enterprise relationships with leading financial institutions.
• Take ownership of key accounts and drive significant business growth.
• Exposure to cutting-edge fintech and digital trust solutions.
• Enjoy free team lunches – great ideas happen over food.
• Comprehensive Medical Insurance.
• Travel opportunities across India for customer meetings and industry events.
• Recognition in a high-performance culture.
• Work in an open and feedback-led culture.