O365 Admin

Technical:

·         Administer, configure, and support Microsoft 365 services: Exchange Online, Teams, SharePoint Online, OneDrive for Business.

·         Manage identity and access across Azure AD/Entra ID and on‑prem AD: user lifecycle, groups, conditional access, SSO, MFA, and hybrid (Azure AD Connect/Cloud Sync).

·         Design and enforce Intune (MEM) policies for MDM/MAM: device enrollment (Windows, iOS/iPadOS, Android, macOS), compliance, configuration profiles, app protection and app configuration policies.

·         Implement security baselines, Conditional Access, Defender for Office 365 integrations, and DLP/Information Protection (labels, sensitivity, retention) where applicable.

·         Develop and maintain PowerShell automation (Graph/Exchange/Teams/SharePoint/Intune modules) for provisioning, reporting, monitoring, and remediation.

·         Operate and improve monitoring/alerting dashboards and reports (e.g., service health, message trace, audit logs, sign‑in logs, endpoint compliance).

·         Troubleshoot user and service issues end‑to‑end (identity, mail flow, Teams calling/meetings, SharePoint permissions, device enrollment) and drive RCAs with preventive actions.

·         Support change/release management, patching, and feature rollouts; maintain runbooks and standard operating procedures (SOPs).

Collaborate with security, network, and application teams to ensure compliance with enterprise and regulatory standards (e.g., data residency, retention, access controls)