About the role

About Outscalepartners

The Argenbright Group is a US-based $1.3B+ enterprise with over 45 years of global leader in aviation, security, and facilities management. With operations across the US and UK, the Group is known for its people-first approach, operational excellence, and deep commitment to customer success.

Outscalepartners India Private Limited (formerly known as AMH Services Private Limited) is the Global Capability Centre (GCC) of the Argenbright Group, established in 2022 to support and scale the Group’s global operations. Outscale Partners delivers end-to-end business services across HR, Finance, IT, Analytics, Legal, and Customer Service—enabling the Argenbright Group to drive efficiency, innovation, and transformation at scale. With its delivery center in Gurugram, Outscale Partners ensures 24/7 business continuity.

Join us to be part of a global team driving operational excellence and making a real impact. To know more click here

JOB DESCRIPTION

Position Title

IT Consultant/Sr Consultant

Shift

Shift (12:30 – 21:30) – Flexibility required for occasional early/late hours or weekend support

Location

Gurugram, India

Work Model

All days’ work from office

PRINCIPAL ACCOUNTABILITIES - SKILLS AND KNOWLEDGE

Technical & User Support

Troubleshoot hardware and software issues for employees.
Respond to IT service requests and ensure timely resolution.
Manage system updates and software installations.

IT Infrastructure & Network Management

Supervise network performance and troubleshoot connectivity issues.
Ensure cybersecurity measures are in place, including firewalls and antivirus updates.

IT Asset & Inventory Management

Track and manage IT assets, including laptops, desktops, and peripherals.
Ensure proper procurement and disposal of outdated equipment.
Maintain an updated inventory of software licenses.

IT Audits & Compliance

Conduct routine system audits to ensure compliance with security policies.
Implement best practices for data protection and regulatory compliance.
Identify gaps and recommend improvements.
Create and maintain documentation for processes and SOPs.

Collaboration & Vendor Management

Coordinate with external vendors for IT services and support.
Negotiate contracts and ensure service-level agreements are met.
Work with department heads to align IT strategies.

Team Leadership and Development

Assign tasks, set priorities, and oversee daily operations.
Ensure that team members have the tools and resources needed to perform their tasks effectively.
Invest in the professional growth of their team members by identifying training opportunities, certifications, and skill-building activities.
Encourage team members to stay up-to-date with industry trends.

Strategic Planning & Project Management

Plan and implement IT projects, including system upgrades and new technology adoption.
Evaluate emerging technologies to enhance business operations.
Develop IT policies and training programs for employees.

EDUCATIONAL QUALIFICATION/ EXPERIENCE

Minimum 14+ years of experience Btech / Bachelor degree equivalent

IT Consultant/Sr Consultant - Outscale Partners(AMH Services)