Customer Experience Associate

Anuh Pharma Ltd.:
• Anuh Pharma Ltd., a part of SK Group, is a Public Limited company listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).
• It is a market-driven organization that is engaged in manufacturing APIs and Intermediates/KSMs addressing various high potential therapeutic segments and has envisaged high growth plans through infrastructure creation and business verticals to become a promising backward integrated company.
• It is a dynamic and agile company with its renewed customer-centric philosophy. Focused on nurturing quality and regulatory compliance culture.
• The company aspires to be a preferred partner to pharmaceutical industry for APIs, Intermediates and CDMO/CMO in India and worldwide to offer newer, innovative, and cost-effective products besides strengthening the legacy products.
• It owns a manufacturing facility in Tarapur and R&D facility in Mahape, Maharashtra
 

Performance Drivers:
• To ensure customer satisfaction by proactively providing all the support with a customer-centric approach
• Assisting and effectively coordinating with Regional/CMO/marketing team
• Data analysis of the products/customers/countries/regions and compiling/leveraging market intelligence for making informed decisions
• Organizing and updating Regional/CMO, Marketing team, customers and agents by proactively coordinating with all the departments
• Updating all the customer profiles, business requirements, enquiries, samples register, pricing proposals, emails and other communication
• Performing basic admin duties including printing, sending emails, and ordering office supplies, corporate and product brochures
• Preparing MOMs, Marketing presentations for periodic reviews, Rolling forecasts, Commission payments, reconciliation of accounts receivables and management, Budgeting and marketing expenses
• Attending online and face-to-face meetings with customers and travel whenever required
• Adhering to company’s policies, procedures with a high work ethic
 

Prerequisites:
• MBA/Bachelor’s degree in Pharma/Chemistry/Science/Commerce and with 1 or 3 years of organizational experience
• Excellent communication and interpersonal skills.
• Strong organizational, planning and execution skills.
• Proficiency in MS Word, Excel, Presentation
 

Preferred Attributes:
• Working knowledge of CRM platforms
• Experience of working in a Pharma organization as a Sales/Customer Support professional
• Familiarity with market intelligence platforms and market research techniques