Key Account Manager - Quick Commerce

About the Role

We are looking for an aggressive, highly driven and street-smart Key Account Manager to manage and grow our business across leading quick-commerce platforms including Blinkit, Zepto, Swiggy Instamart, Flipkart Minutes, BigBasket and Amazon. This is a high-ownership role where the person will be the primary interface between Sattviko and the buying, supply chain, logistics and warehouse teams of these platforms. The core responsibility is to ensure that we get the right POs, at the right time, and that every PO is delivered in full and on time.

Key Responsibilities

• Act as the primary point of contact for buyers, key account, supply chain and warehouse teams across quick-commerce platforms.
• Build strong relationships with buyers and proactively drive adequate and consistent PO generation.
• Monitor sales, inventory, stock cover and ordering patterns to ensure the right quantity of POs is generated.
• Track PO acceptance, pending POs, short POs and cancellations, and drive high fill rates. 
• Coordinate with warehouse, production, dispatch and transport teams to ensure orders are ready and shipped within required timelines.
• Obtain warehouse delivery appointments for POs wherever required and continuously follow up until delivery is completed.
• Track shipments from dispatch to final delivery and resolve delays, appointment issues, RTOs, rejections and other bottlenecks.
• Ensure every PO is delivered within the committed lead time and in full.
• Maintain detailed Excel trackers covering POs, dispatch, appointments, in-transit shipments, deliveries, shortages, rejections, fill rate and OTIF.
• Prepare regular MIS and use data to identify gaps, trends and opportunities for improving account performance.
• Take complete ownership of issues until closure and escalate critical issues quickly.

What We Are Looking For

• Highly aggressive, target-oriented and action-oriented, with a strong sense of urgency.
• Street-smart, persistent and extremely good at getting things done.
• Excellent communication, negotiation and follow-up skills.
• Strong command of Excel and comfort working hands-on with data.
• Highly organised and capable of managing multiple accounts and a large number of POs simultaneously.
• Comfortable working under pressure and responding quickly to operational issues.
• Strong relationship-management skills combined with a relentless execution mindset.

Preferred Experience

• 5–7+ years of relevant experience in FMCG, D2C, food, consumer goods, modern trade or quick commerce.
• Experience with Blinkit, Zepto, Swiggy Instamart, Flipkart, BigBasket or Amazon is strongly preferred. Prior experience in PO management, supply-chain coordination, key-account management or modern-trade
  operations is desirable.
• Experience with warehouse appointments, OTIF, fill-rate management and transporter coordination is an advantage.
• Key Performance Indicators (KPIs)
• PO achievement / PO value
• PO fill rate
• OTIF (On-Time In-Full) delivery
• On-time dispatch and warehouse appointments
• Delivery success rate
• Reduction in short deliveries, rejections and RTOs
• Account growth and platform availability / in-stock levels

Why This Role Matters

Quick commerce is one of our most important growth channels. The success of this role directly impacts sales, inventory turns, platform availability and revenue growth. We are therefore looking for someone who does not simply manage accounts, but owns the outcome.