PR & Internal Communications Manager

The Role

We are looking for a communications professional to lead PR and internal communications initiatives at ONDC. 

You will build strong narratives, manage media relationships, and execute communication seamlessly across internal and external stakeholders.

This is a high-ownership role spanning media relations, leadership communications and internal employee engagement.

What You'll Own

• Draft press releases, media notes, speeches, leadership communications and other communication materials.
• Manage media relations, PR agencies, interviews and press outreach.
• Drive internal communications, including newsletters, leadership updates, town halls and employee communication initiatives.
• Develop and execute communication plans for launches, partnerships, announcements and key organisational initiatives.
• Work closely with cross-functional teams and leadership to ensure timely, consistent and effective messaging.
• Identify and develop compelling stories and narratives around ONDC's initiatives and impact.
• Track media coverage, PR activities and communication performance, and provide relevant insights.
• Support the organisation's overall brand positioning and reputation-building through strategic communication.

What Success Looks Like

You become the trusted voice behind ONDC's communications — someone who can turn a complex organisational moment into a clear press note or leadership message, and who keeps media coverage, employee updates and brand reputation moving in the same direction.

What We're Looking For

• 7-10 years of experience in PR, Corporate Communications, Internal Communications, or a related field.
• Excellent written and verbal communication skills, with strong storytelling and content-development abilities.
• Strong understanding of media relations and PR processes, with experience managing media interactions and PR agencies.
• Proven experience in stakeholder management and project execution.
• Ability to develop and execute communication strategies in a fast-paced, high-ownership environment.
• Strong attention to detail and the ability to manage multiple communication priorities and deadlines simultaneously.

A strong plus

Experience across corporate PR | internal communications | leadership messaging | startups, platforms or public sector communications.

This Role Is For You If…

• You enjoy shaping a story as much as distributing it.
• You want ownership across both external PR and internal employee communications, not just one.
• You can move fluidly between a press note, a leadership speech and a town hall update in the same week.
• And you want your storytelling to shape how India understands open digital commerce.