About the role

Bengali-speaking Customer Support Executive

Job Summary:

We are seeking a dedicated and friendly Bengali-speaking Customer Support Executive to join our dynamic team in the e-commerce sector. In this role, you will be the voice of our brand, addressing customer inquiries, resolving order and delivery issues, and ensuring a seamless shopping experience for our valued customers.

Key Responsibilities:

Handle inbound customer calls and inquiries with professionalism and empathy.
Resolve customer issues related to orders, deliveries, and returns promptly.
Process refunds and adjustments in accordance with company policies.
Provide detailed product information and assist customers in navigating our website.
Document customer interactions and feedback accurately within our system.
Collaborate with internal teams to improve customer service processes and resolve complex issues.
Maintain a positive attitude and promote a customer-first mindset at all times.

Requirements:

Fluency in Bengali is mandatory; basic English communication skills are required.
Proven experience in a customer service or support role, preferably in e-commerce.
Strong problem-solving skills and ability to think on your feet.
Excellent verbal and written communication skills.
Comfortable using customer service software and online communication tools.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
High school diploma or equivalent; higher education is a plus.

Preferred Qualifications:

Experience with e-commerce platforms and knowledge of online shopping trends.
Understanding of customer service best practices and strategies for retention.
Proficiency in additional languages is an asset.
Previous experience in handling refunds and returns processes.
Strong interpersonal skills and a genuine passion for helping customers.

Benefits:

Competitive salary with performance-based incentives.
Comprehensive health insurance package, including dental and vision care.
Generous employee discounts on all our products.
Opportunities for professional development and career advancement.
Supportive and collaborative work environment.
Flexible work hours to promote a healthy work-life balance.
Company-sponsored events and activities to foster team spirit.