About the role

Principal AI Product Manager

Job Summary:

At SquadStack.ai, we're on a mission to revolutionize the $450B global customer experience market through cutting-edge AI solutions. We are seeking a Principal AI Product Manager who is a strategic thinker, a hands-on builder, and a visionary leader to guide the development of our Voice AI platform and its go-to-market strategy. This role offers a unique opportunity to shape the future of AI in customer experience while empowering developers and businesses to utilize our advanced AI capabilities.

Key Responsibilities:

Define and lead the roadmap for our Voice AI platform, ensuring alignment with the company's overarching vision.
Collaborate with leadership to translate abstract ideas into concrete product strategies and modular platform offerings.
Stay updated on industry trends in LLMs, agentic workflows, voice AI, and platform ecosystems to inform product development.
Work closely with engineering, design, and data science teams to deliver high-quality, impactful products.
Translate user needs into intuitive APIs, SDKs, and platform components that enhance developer engagement.
Develop a robust go-to-market strategy, including pricing, positioning, self-serve onboarding, and comprehensive documentation.
Act as the product bridge among internal teams, promoting a unified platform thinking across the organization.

Requirements:

Minimum of 8 years of product management experience in SaaS, AI/ML, or platform products with a proven record of managing complex customer-facing products.
Technical background as an ex-engineer or in Data, transitioning to a product management role.
Strong understanding of AI-native products or workflow orchestration.
Hands-on approach: proficient in reading traces, writing prompts, testing agent flows, and demonstrating product features.
Ability to integrate infrastructure thinking with product-led go-to-market strategies for enterprise and SME clients.
Exceptional communication skills, capable of explaining complex concepts to both technical and executive audiences.

Preferred Qualifications:

Experience in adjacent domains such as CCaaS, CPaaS, CRM, sales engagement, or conversation intelligence.
Demonstrated entrepreneurial mindset with a history of making quick decisions and owning outcomes.
Familiarity with LLM tooling, voice AI, or agentic workflow solutions.

Benefits:

Competitive salary complemented by employee stock options (ESOPs) for long-term employees.
Opportunity to work at the forefront of AI and customer experience innovation.
Collaborate with a high-context team that emphasizes speed, clarity, and ambition.
Influence not only the product but also the overall direction of the company; Senior Product Managers are key revenue drivers.
Generous benefits package supporting work-life balance and personal development.
Inclusive workplace culture focused on diversity and belonging.

Principal Product Manager - Voice AI Platform