About the role

Head - Parlor Channel

Job Summary:

The Head of Parlor Channel will play a critical role in leading and driving franchise operations across our parlour business network in Mumbai. This strategic position aims to enhance operational excellence, drive sales growth, and elevate customer experiences while ensuring business expansion and franchise profitability across various regions.

Key Responsibilities:

Manage and support franchise/parlour operations across regions to ensure smooth business functioning and achievement of sales targets.
Drive operational excellence through the implementation and monitoring of SOPs, service standards, and process adherence.
Build and maintain strong relationships with franchise partners to ensure business alignment and performance improvement.
Facilitate the expansion of new parlours/franchise outlets through coordination with internal and external stakeholders.
Collaborate closely with the Training department to ensure excellence in customer service across the country.
Monitor sales performance, operational KPIs, customer experience metrics, and outlet profitability.
Identify opportunities for business growth, local marketing initiatives, and digital sales enhancement.
Ensure consistency in brand standards, product quality, hygiene, food safety, and customer service across all parlours.
Coordinate with supply chain, marketing, finance, training, and HR teams for effective execution of operational plans.
Drive process improvements and operational efficiencies across the franchise network.
Take ownership of assigned regions/business verticals and contribute towards long-term business growth.

Requirements:

15-20 years of experience in franchise operations, particularly in QSR, ice cream, café, or bakery sectors across multiple locations PAN India.
Experience in handling large-scale outlet networks across multiple regions.
Proven track record of direct P&L responsibility.
Demonstrated leadership experience in managing large teams in a Head role.
Exposure to sales operations, customer experience, SOPs, and business development.
Experience with brands that have a strong retail/franchise presence is highly desirable.
Ability to thrive in a fast-paced and growth-oriented environment.

Preferred Qualifications:

Strong leadership skills and team management capabilities.
Execution-oriented with a high ownership mindset.
Collaborative working style with the ability to manage cross-functional stakeholders.
Data-driven decision-making aptitude.
Experience in initiating and overseeing large-scale marketing strategies will be an advantage.

Benefits:

Competitive salary and performance-oriented incentives.
Comprehensive health benefits for employees and their families.
Flexible working hours promoting work-life balance.
Opportunities for professional development and career growth.
Employee discounts on products and services.
Engaging work environment with team-building events.
Access to wellness programs and corporate training sessions.

GM Operations