Sr. Manager-Account Management

Sr. Manager - Account Management Department

Job Summary:

The Sr. Manager of the Account Management Department will drive and manage key account relationships that are vital to business growth at Thriwe. This role is crucial for developing and implementing strategies that enhance partnerships across various sectors, ensuring our clients receive exceptional service and value.

Key Responsibilities:

• Strategize and execute partner acquisition and retention plans to meet business objectives.
• Ensure key partnerships and tie-ups are aligned with company goals and deliverables.
• Maintain strong relationships with partners, ensuring seamless execution of services.
• Monitor and manage escalation issues, resolving partner concerns effectively.
• Develop reports and insights on partner performance, MOUs, and operational efficiencies.
• Train and mentor junior team members in key account management practices.
• Oversee the documentation and management of all agreements, maintaining digital records accurately.

Requirements:

• 6-8 years of experience in account management or a related field.
• Strong leadership and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Excel and experience with MIS reporting and data-driven decision-making.
• Proven experience in handling large-scale partner networks.
• Self-motivated, detail-oriented, and capable of managing multiple projects simultaneously.

Preferred Qualifications:

• Experience in the loyalty, benefits, or financial services sector.
• Demonstrated ability to innovate strategies that drive partner engagement and retention.
• Familiarity with health & wellness, dining or hyperlocal services industries.
• Track record of successful relationship building with senior stakeholders.

Benefits:

• Competitive salary in line with market standards.
• Opportunity to work in a technology-driven environment with a global presence.
• Comprehensive health and wellness benefits.
• Professional development opportunities and mentorship programs.
• Inclusive and diverse workplace culture at Thriwe.
• Flexible working hours within a 5-day work week.