Growth Associate

We’re hiring for a ‘Growth Associate - D2C Supply’ within the Retail Category team at ONDC. This role plays a critical function, ensuring category growth, operational readiness, and early-stage activation of supply partners. It provides the opportunity to be part of 0-1 journey of one of the most innovative market building initiatives.

Key Responsibilities

• Identify and onboard top performing D2C brands across categories like Beauty, Electronics, Health and wellness, Home and Kitchen
• Lead closure for commercial agreements and driving onboarding journey with our network partners
• Build relationships with key stakeholders of the brands and align for GTM plan and growth objectives
• Seek and execute monthly promotional offers, marketing budgets from sellers
• Ensure visibility of sellers’ catalogue and offers across the Network
• Post-Go-Live Support: Act as the primary support interface for onboarded sellers and supply partners.
• Issue Resolution: Diagnose and resolve operational, catalog, pricing, and fulfillment issues in coordination with internal teams.
• Performance Monitoring: Track supply-side health metrics such as order success rate, cancellations, and SLA adherence.
• Partner Communication: Maintain regular communication with partners to ensure clarity and confidence in network processes.
• Operational Feedback: Surface systemic issues and contribute to continuous improvement of support processes.

Candidate Profile

• 3–5 years of experience in managing sales & growth in key account management role, experience in digital marketplace role preferred
• Strong execution skills with high attention to detail & ability to get things done 
• Comfortable working across multiple internal teams and external partners.
• Structured problem-solver with strong follow-through

Why Join ONDC

• Work at the intersection of public policy, technology, and national commerce.
• Build systems that potentially impact millions of businesses, not just one company’s bottom line.
• Be part of a super exciting transformation attempt for India’s retail ecosystem.
• Direct exposure to senior leadership, government stakeholders, and India’s largest brands.