About the role

About Eternal Robotics

Eternal Robotics is a leading AI and Robotics company specializing in intelligent automation, computer vision, and industrial robotics solutions. We deliver innovative technologies that help industries improve productivity operational efficiency, and safety through advanced AI-driven systems.

Job Summary We are seeking a highly motivated Deployment Engineer to manage the installation, commissioning, integration, and support of robotics, AI, and automation solutions at customer locations. The ideal candidate should posses strong technical troubleshooting skills, hands-on experience with industrial systems, and the ability to work closely with customers to ensure successful project deployments.

Key Responsibilities

System Validation & Testing

Perform system validation and testing prior to deployment.
Conduct hardware and software functionality checks.
Ensure systems meet deployment readiness standards
Maintain testing records and validation reports.

Deployment & Installation

Install, configure, and commission robotics and automation systems at customer sites.
Integrate deployed solutions with cameras, PLCs, servers, sensors, and industrial equipment.
Coordinate with customer teams for seamless system implementation.
Support assembly line integration and production deployment activities.

Customer Training & Technical Support

Conduct training sessions for customer operators and maintenance teams.
Provide post-deployment technical support and troubleshooting.
Monitor deployed systems and ensure optimal performance.
Address customer concerns and resolve technical issues promptly.

Maintenance & Service Management

Support Annual Maintenance Contract (AMC) activities.
Coordinate preventive and corrective maintenance schedules.
Manage field service activities and issue resolution.
Work with internal teams to improve system reliability and performance.

Documentation & Reporting

Maintain deployment documentation, installation reports, and service records.
Prepare customer handover documents and deployment sign-offs.
Track deployment milestones and report project status.

Required Qualifications

Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics, Instrumentation, or a related field.
2–4 years of experience in deployment, installation, commissioning, or maintenance of industrial automation systems.
Experience working with IoT, robotics, automation, or industrial equipment is preferred.

Technical Skills

Industrial Automation Systems
PLC Integration and Troubleshooting
Camera and Vision System Integration
Electro-Mechanical Systems
Industrial Networking and Connectivity
Equipment Installation & Commissioning
System Diagnostics & Troubleshooting
Technical Documentation & Reporting
Basic Server and Database Understanding
Computer System Validation

Core Competencies

Strong problem-solving and analytical skills
Customer-focused approach
Excellent communication and interpersonal skills
Ability to work independently in field environments
Team collaboration and stakeholder management
Ownership and accountability
Adaptability and willingness to travel extensively

Key Performance Indicators (KPIs)

Deployment completion within planned timelines
System uptime of ≥ 98%
Reduction in post-deployment issues and escalations
Customer satisfaction score of ≥ 4.5/5
Compliance with documentation and reporting standards
Successful completion of AMC and maintenance activities