About the role

Technical Manager Associate – Network Security

Job Summary:

Join Stratogent as a Technical Manager Associate in Network Security, where you will play a crucial role in leading high-performing teams to tackle complex enterprise networking challenges. This position offers the opportunity to drive technical excellence while mentoring talented engineers and collaborating with global customers.

Key Responsibilities:

Lead and mentor a team of network specialists across operations and projects to ensure effective delivery and performance.
Own service delivery processes, manage customer escalations, and spearhead continuous improvement initiatives.
Drive the design, implementation, and operational excellence of technical solutions in network security and infrastructure.
Collaborate with global customers and cross-functional teams to deliver enterprise-grade infrastructure solutions tailored to client needs.
Build, coach, and develop high-performing technical teams, fostering a culture of excellence and innovation.

Requirements:

8–12 years of experience in IT Infrastructure Service Delivery, with at least 2 years in a technical leadership role.
Proven expertise in Enterprise Routing & Switching, WAN/SD-WAN, BGP, OSPF, and EIGRP protocols.
Hands-on experience with leading Network Security technologies, particularly Palo Alto and Fortinet.
Demonstrated experience supporting hybrid and multi-cloud environments, specifically AWS and Azure.
Strong customer management skills, with exposure to US and European clients and onsite-offshore delivery models.
Knowledge of ITIL frameworks and a deep passion for mentoring and team development.

Preferred Qualifications:

Certifications such as CCNP Enterprise, PCNSE, Fortinet NSE, Azure, and AWS, or equivalent credentials.
Experience in developing and implementing strategies for service delivery optimization.
Advanced troubleshooting skills in complex networking and security environments.
Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive health and wellness benefits, including medical, dental, and vision insurance.
Flexible work arrangements, including remote work options.
Opportunities for professional development and career advancement.
A supportive and inclusive work culture that values diversity and teamwork.